The Business of Patient Retention

In this episode of the Sovereign Doctor, host Rob Greer delves into a critical yet often overlooked aspect of practice management—patient retention. As the healthcare landscape shifts towards a more patient-centric model, attracting new patients is only half the battle. The real challenge lies in retaining those patients and maximizing their lifetime value.

Rob explores the factors driving this paradigm shift, from increased access to information and higher out-of-pocket costs to technological advancements and changing patient expectations. He shares actionable strategies for building long-term relationships with your patients, ensuring they return for regular care, follow treatment plans, and even refer others to your practice.

Listen in as Rob discusses the importance of providing exceptional service, personalizing care, leveraging technology, and fostering a sense of community within your practice. Whether you're a seasoned physician or a healthcare entrepreneur, this episode is packed with insights to help you navigate the complexities of patient retention and build a loyal, thriving patient base. Tune in to learn how to combine smart business practices with genuine care for your patients' well-being, and ultimately, drive the long-term success of your practice.

IN THIS EPISODE, YOU'LL LEARN:

00:00:00 - The Business of Patient Retention in Healthcare
00:01:35 - Improving Patient Retention and Loyalty
00:03:13 - Improving Customer Service in Healthcare
00:04:47 - Proactive Follow-up Care Strategies
00:06:23 - Effective Communication Methods for Patient Retention
00:07:58 - Leveraging Technology for Patient Experience Enhancement
00:09:33 - Building Community
00:11:10 - Improving Patient Retention and Care
00:12:45 - Building Patient Loyalty and Improving Lives
00:14:21 - The Future of Patient-Centered Healthcare

 

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